Rate every part of a shipper or carrier’s performance, for every job.
Rate by timeliness, communication and documentation for each individual job.
Review previous transaction ratings to get a clear breakdown of every performance.
Mark certain ratings as “Helpful” to let others see which reviews are most valuable to the community.
Comments and responses allow the two parties to interact for more complete feedback.
Before leaving a negative rating, shippers and carriers now have the option to resolve disputes directly with the other party. Remember: once posted, Central Dispatch ratings and reviews cannot be changed. So be sure to take advantage of this feature if you think any problems or misunderstandings can be solved privately.
Reviews help shippers and carriers make better decisions about who they work with. Make sure each review you write is unbiased, relevant, and doesn't violate our content policy. But writing fair ratings doesn’t just help others. They help you expand your network, transact with new businesses confidently, and grow your business!
Overall Rating: When evaluating the overall experience, consider if you would feel comfortable doing business with this business again. Use the entire scale (not just 1 and 5 stars!) and rate the overall experience, not just the outcome.
Timeliness: Timeliness alludes to meeting the contracted timing, for pickup, delivery, and any other agreed checkpoints. If it was late, were there external delays that held up the shipment? Was it local or long distance? How late was it?
Communication: Did you need to get in touch with them? Were they easy to work with? Were they professional and responsive?
Documentation: Were documents made available? Everything can be included from gate releases to invoicing. Was paperwork late? Was it incorrect?
Comments: Ratings mean more with comments! Be realistic with expectations and share the reasons you gave the rating you did.
Additionally, you can rate other aspects of your experience, such as: were payment terms met? Would you do business with this company again? and specifically for shippers, Was the vehicle damaged in transit?
You can quickly leave one overall rating for each load to share your overall experience, or opt to share detailed ratings for timeliness, communication and documentation (This is optional and does not have an effect on the overall rating). Additionally, if you have more to say, you can leave additional comments based on your experience. We encourage you to leave a thorough review to strengthen our community.
Company ratings encouraged pass/fail judgements where 1 bad experience out of 100 could result in a negative reaction. Lack of accountability did not provide our community with sufficient detail to trust the score.
Transactional ratings provide an opportunity to rate every load so bad experiences can be forgiven, and bad actors can be seen. Comments allow others to judge the validity of the reviews, and to mark them helpful.
Moving forward, all ratings will be based on transactions with a company using the star ratings. Company ratings from the old rating system will be visible on the site in addition to the transactional rating.
Verified transactions dispatched through Central Dispatch are able to be reviewed. As of June 29, 2023, you are also able to rate and review canceled transactions booked via Central Dispatch.
In some cases, loads are not dispatched through Central Dispatch for good reason, unfortunately these transactions cannot be rated. Be aware of that risk before transacting away from Central Dispatch.
As of June 29, 2023, canceled transactions are now able to be rated on Central Dispatch. For completed transactions, only verified transactions can be rated. Loads not dispatched through Central Dispatch will have no impact on your rating and will not count towards your total shipments.
The ability to rate a canceled transaction will be available to new transactions canceled beginning on June 29, 2023. There is no option to rate any past transactions, even if they fall within the 60 day window.
Yes, the timeframe to rate a cancellation is the same as rating a completed transaction - 60 days.
Both parties can rate a canceled transaction and respond to comments.
The Ratings system will allow users to respond to reviews publically to provide a balanced view of events.
Central dispatch will not delete any reviews with the exception of reviews that include discriminatory, violent or threatening content. With the ability to rate every load, 1 negative review will be inconsequential.
To encourage honest and impartial reviews, all rating and comments are final and cannot be changed once submitted. This prevents users from retroactively changing positive reviews based on a more recent experience.
Yes! Please encourage your transaction partners to leave ratings for your company.
However, keep it friendly, ratings must not be influenced by favor or threats, attempts to manipulate ratings may incur account suspension.
To maintain complete transparency in the ratings, Central Dispatch will not moderate reviews for accuracy, with the exception of the comments section, which will only be filtered by language.
However, if the overall rating is 1 or 2 stars, a pop-up box will appear to inform the rater that all ratings are final, and encourage the rater to contact the company to discuss a resolution prior to rating.
The issue resolution email is recommended to resolve a dispute prior to completing a rating, but is not required.
If an email was sent to attempt to resolve a dispute, the transaction will remain in the pending transaction tab and is available to rate for the 60 days after delivery or cancelation. The email that was sent should be visible to the company with their outbound emails.
Using the issue resolution email is optional. If a company does not respond, the rating company can still rate the company as long as it is within the 60-day time period.
Ratings can be completed within 60 days of delivery or cancellation. The issue resolution emails do not extend the time frame.
